Refund & Cancellation Policy

1. Order Cancellation

Customers may request cancellation of an order before it has been processed for dispatch.

Once an order has been packed, shipped, or handed over to the delivery partner, cancellation requests may no longer be accepted.

SellQuixy reserves the right to approve or decline cancellation requests depending on the current order status.

2. Cancellation by SellQuixy

SellQuixy may cancel an order under circumstances including, but not limited to:

• Product is unavailable.
• Pricing or product information contains an error.
• Payment could not be verified.
• Suspected fraudulent or unauthorized transaction.
• Technical issues affecting order processing.
• Compliance with applicable laws or regulatory requirements.

Where applicable, any eligible payment received for such cancelled orders will be processed according to the original payment method.

3. Return Eligibility

Return requests may be accepted only for products that satisfy the applicable return conditions.

Products may not be eligible for return in situations including:

• Product has been used, damaged, altered, or misused.
• Original packaging, accessories, manuals, labels, or invoice are missing.
• Product belongs to categories marked as non-returnable.
• Return request is submitted after the applicable return period.
• Product is customized, personalized, or made-to-order.

Certain product categories may have separate return conditions, which will be displayed on the respective product page where applicable.

4. Damaged, Defective or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, the issue should be reported within the applicable return period after delivery.

SellQuixy may request supporting information such as:

• Product photographs
• Packaging photographs
• Order details
• Unboxing video (where reasonably required)

Verification may be required before approving a replacement or refund.

5. Replacement

Where replacement is available and approved, SellQuixy may arrange a replacement of the eligible product, subject to stock availability.

If replacement is unavailable, the matter may be resolved through another suitable option in accordance with the applicable policy.

6. Refund Process

Refunds, where applicable, will be initiated only after:

• Cancellation approval, or
• Successful return verification, or
• Confirmation of eligible refund circumstances.

Refunds will normally be processed using the original payment method whenever possible.

Actual credit timelines may vary depending on the payment provider, banking institution, or financial service involved.

7. Non-Refundable Charges

Unless required by applicable law or otherwise stated, certain charges may not be refundable, including where applicable:

• Convenience charges
• Gift wrapping charges
• Optional service charges
• Other non-refundable fees clearly communicated during purchase

8. Failed or Duplicate Payments

If payment is deducted but the order is not successfully created due to a technical issue, the matter will be reviewed and resolved in accordance with the payment provider's process.

Customers may contact our support team if such situations occur.

9. Refusal of Return or Refund

SellQuixy reserves the right to decline any return, replacement, cancellation, or refund request where:

• Policy conditions are not met.
• Fraudulent activity is suspected.
• Product inspection indicates misuse or damage after delivery.
• Required information is incomplete or inaccurate.
• Applicable laws or contractual obligations prevent such action.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Inspecting products upon delivery.
• Preserving original packaging where a return may be requested.
• Following the instructions provided by SellQuixy during the return process.

11. Policy Updates

SellQuixy may revise this Refund & Cancellation Policy at any time without prior notice.

The latest version published on this website shall apply to future orders.

12. Contact Us

For any questions regarding cancellations, returns, replacements, or refunds, please contact:

© 2026 SellQuixy. All rights reserved.